Shipping & Returns
Shipping Policy
At Kids Republic, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we handle order processing, packaging, delivery timelines, and associated costs.
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
Customers will be contacted if there are any delays or issues with their order
2. Delivery Areas
We offer delivery within Harare and to selected locations nationwide
Delivery availability may vary depending on location and courier service coverage
Customers will be advised if delivery is not available to their specified address
3. Delivery Timeframes
Estimated delivery times are as follows:
Harare deliveries: 1–3 business days after dispatch
Outside Harare: 3–7 business days after dispatch
Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays.
4. Shipping Costs
Shipping fees are calculated based on delivery location, order size, and courier rates
Shipping costs will be clearly communicated before order confirmation
All shipping fees are non-refundable, unless the order is cancelled before dispatch or the item is faulty or incorrect
5. Packaging
All orders are securely packaged to protect items during transit
Fragile or sensitive items receive additional protective packaging
We take care to ensure packaging is appropriate for baby products and hygiene standards
6. Delivery Responsibility
Once an order has been dispatched, delivery is handled by a third-party courier
Customers are responsible for providing accurate delivery details
Kids Republic is not responsible for delays, losses, or failed deliveries resulting from incorrect information provided by the customer
7. Failed or Missed Deliveries
If delivery cannot be completed due to customer unavailability or incorrect details, re-delivery costs may apply
Orders returned to us due to failed delivery may incur additional handling or shipping fees
8. Order Tracking
Tracking details will be provided where available
Customers are encouraged to monitor their delivery and contact us promptly if issues arise
9. Damaged or Missing Items
If your order arrives damaged or with missing items:
Notify us within 48 hours of delivery
Provide clear photos and your order details
We will assess the issue and determine an appropriate resolution in line with our Returns & Exchanges Policy
10. Collection & Pickup (If Applicable)
Customers selecting in-store pickup will be notified when orders are ready for collection
Orders must be collected within 5 business days unless otherwise arranged
11. Policy Updates
Kids Republic reserves the right to update or amend this Shipping Policy at any time. Changes will take effect immediately upon publication on our website.
12. Contact Us
For shipping-related enquiries, please contact us through our website, WhatsApp, or visit us in store. Our team is always happy to assist
Return & Exchange Policy
At Kids Republic, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are happy to assist in line with the policy below.
1. Eligibility for Returns or Exchanges
Items may be returned or exchanged provided that:
The request is made within 7 days of purchase or delivery
The item is unused, unwashed, and in its original condition
All original tags, packaging, and accessories are included
Proof of purchase (receipt or order confirmation) is provided
For hygiene and safety reasons, certain items are non-returnable (see Section 4).
2. Exchanges
Exchanges are allowed for size, colour, or an alternative item of equal value
If the replacement item costs more, the price difference must be paid
If the replacement item costs less, a store credit will be issued for the difference
Exchanges are subject to product availability
3. Refunds
Refunds are only issued where an exchange is not possible
Approved refunds will be processed using the original payment method where possible
Refund processing may take 5–10 business days, depending on your payment provider
Delivery or courier fees are non-refundable, unless the item is faulty or incorrect
4. Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged unless faulty:
Feeding bottles, teats, pacifiers, and breast pumps
Baby toiletries, skincare, and hygiene products
Underwear, socks, and swimwear
Clearance or discounted items marked “Final Sale”
5. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
Please notify us within 48 hours of receipt
Provide clear photos and your order details
We will assess the issue and offer a replacement, exchange, or refund where applicable
Kids Republic reserves the right to inspect returned items before approving any resolution.
6. Online Orders & Delivery Returns
Customers are responsible for return delivery costs unless the item is faulty or incorrect
Returned items must be securely packaged to prevent damage during transit
We are not responsible for items lost or damaged while being returned
7. In-Store Purchases
In-store purchases follow the same return and exchange conditions
Returns must be made at the original store location with proof of purchase
8. Store Credit
Store credit may be issued in place of a refund
Store credit is non-transferable and must be used within 6 months of issue
9. Policy Updates
Kids Republic reserves the right to amend this Return & Exchange Policy at any time. Any changes will be effective immediately upon publication on our website.
10. Contact Us
If you have any questions regarding returns or exchanges, please contact us through our website, WhatsApp, or visit us in store. Our team is always happy to assist.